Your Privacy

Information we collect

We collect identity data such as your name and username, your date of birth, your gender and nationality, and the details of your official identification. Contact data includes your residential address, proof of address, e-mail address and phone number.

Financial and transaction data may include bank or card details, source-of-funds or source-of-wealth evidence, deposits and withdrawals. We also record gaming activity, including games played, login and logout times, wagers, bonus use and responsible gaming interventions.

Technical data can include your IP address and location, your login credentials, the browser you use and its version, your operating system, your time zone and device information. We also keep your marketing preferences, messages exchanged with support and other information you voluntarily provide.

Where the information comes from

Much of this information comes directly from you when you register, use your account or speak with us. We may also receive data from identity verification and payment providers, financial institutions, AML and PEP databases, authorities, responsible gaming databases, and marketing or affiliate partners.

Why we use it

We process personal data to provide SkyCrown services and meet legal duties, including AML, KYC, reporting and responsible gaming requirements. We use it to prevent fraud, manage risk, protect systems and resolve technical problems.

With your consent or where our legitimate interests apply, we may use information for marketing and personalisation. Analytics help us understand use, monitor performance and improve the experience. AI tools may support customer conversations, ticket handling and response delivery.

Who may receive it

Data may be shared with group companies, game providers, payment providers, marketing partners, authorities and service providers. AI customer-support tools and AML or KYC verification tools may receive limited access needed for their work. Professional advisers such as lawyers, accountants and notaries may also receive relevant information.

When personal data is transferred internationally for hosting, support or verification, we use appropriate safeguards. These may include standard contractual clauses or transfers to locations recognised as providing adequate protection.

How long we keep it

We retain data only for as long as its purpose or the law requires. Anti-money-laundering rules require personal information to be kept for at least five years after your account closes. Tax and dispute obligations may also affect retention. When data is no longer required, we delete, anonymise or de-identify it.

Your choices and rights

You may ask to access or correct your data. You may request deletion, subject to legal retention duties, or request restricted processing. You may also ask for data portability, object to legitimate-interest or marketing processing, and withdraw consent where consent is the basis used.

You can complain to your local data protection authority. To make a privacy request or ask a question, e-mail [email protected].

Minors

SkyCrown is not for anyone under 18. We never intentionally gather personal data from people under 18 and will take steps to delete it if we learn that it was submitted.

Protecting personal data

Access controls, passwords, authentication and need-to-know restrictions limit who can reach personal data. We appoint a Data Protection Officer and train staff in privacy and data security.